Effective Date: Jan 2026 (Last Update 2026-05-24)

Introduction
  • Privacy Policy: This Privacy Policy is provided by W3 Solutions Lanka, including, where applicable, all of its subsidiaries, brands, related or associated companies/brands (collectively referred to as "W3 Solutions Lanka", "W3 Computers", "W3 University College", "we", "us", or "our"). W3 Solutions Lanka takes its responsibilities under applicable privacy laws and regulations seriously and is committed to respecting and protecting your privacy online. This Privacy Policy applies to all personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes. Questions, comments and queries regarding this Privacy Policy are welcome and should be addressed to Info@w3sl.lk.
  • Scope of Application: This Privacy Policy applies to,
    1. Individuals who access W3 Solutions Lanka’s platforms and/or services.
    2. Individuals with whom W3 Solutions Lanka has had contact for business purposes or otherwise, on its own account or on behalf of third parties or organizations.
    3. Individuals who are employees or prospective employees of W3 Solutions Lanka.
    4. Individuals associated with W3 Solutions Lanka’s vendors, suppliers, vendors or professional advisors.
    5. Individuals who have opted in to receive communications from W3 Solutions Lanka. and
    6. Anyone else who provides personal data to W3 Solutions Lanka.
  • Acceptance and Consent: By interacting with us, visiting our Platform or accessing the Services, you acknowledge and agree that you accept the practices, requirements and/or policies set out in this Privacy Policy, and you hereby consent to us collecting, using, disclosing and/or processing your Personal Data as described herein. If you do not consent to the processing of your Personal Data as described in this Privacy Policy, please refrain from accessing or using our Platforms and our Services or interacting with W3 Solutions Lanka.
  • Amendments: We may revise or update this Privacy Policy at any time by posting a revised version on our website. Your continued visit to the Platform or accessing of the Services indicates your agreement with the revised or updated Privacy Policy.
  • Withdrawal of Consent: You may withdraw your consent at any time by contacting Info@w3sl.lk. When you withdraw your consent, we will no longer process your personal data unless otherwise permitted by law, however, you may no longer be able to visit the Platform or access the Services.
Personal Data We Collect
  • Collection of Personal Data: We may collect personal data from you when
    1. you register for and create a W3 Solutions Lanka Account.
    2. you use our Platforms (whether online or offline) and/or Services, or that of an Authorised Representative.
    3. You contact W3 Solutions Lanka for business purposes or otherwise, including via email or communication with a representative of W3 Solutions Lanka.
    4. You respond to or submit any queries or feedback to W3 Solutions Lanka, request to be on our mailing list, or submit personal data to us for any other reason.
    5. You accept our Platforms' use of cookies and other similar technologies that record information about your use of our Platforms.
    6. We need your personal data in order to perform our obligations under a contract that we are about to enter into or have entered into with you.
    7. We conduct due diligence checks, anti-money laundering checks, fraud monitoring, financial compliance activities and other activities in order to comply with the regulations that may be issued by a financial regulator (such as the Monetary Authority of Singapore, where we are incorporated) from time to time; or
    8. When it is necessary for our legitimate interests or where we need to comply with a legal or regulatory obligation.
  • Type of Data Collected: We may collect personal data (including sensitive personal data) including but not limited to,
    1. Your Name, Birth Date, Gender, School, Age
    2. Address, Mobile Numbers, Email Address
    3. Parents' Names & Jobs
    4. Information about your mobile phone, including where available your IP address, operating system and browser type.
Personal Data Of Other Individuals
  • Provision of Personal Data of Other Individuals: To the extent that you have provided, or will provide, personal data about your family members, spouse, other dependents (if you are an individual), directors, shareholders, employees, representatives, agents (if you are a corporate, an entity or an organisation) and/or other individuals, you confirm that you have explained or will explain to them that their personal data will be provided to, and processed by, us and you represent and warrant that you have obtained their consent to the processing (including disclosure and transfer) of their personal data in accordance with this Privacy Policy.
  • Provision of Personal Data of Children: We may collect personal data (through W3 University College) (including sensitive personal data) including but not limited to,
    1. Childrens' Name, Birth Date, Gender, School, Age
    2. Address, Mobile Numbers, Email Address
Use of Personal Data
  • Purpose: We may use personal data held for legitimate purposes associated with our business, including but not limited to any or all of the following purposes,
    1. To ensure that your identity is verified, including distinguishing you from another person with the same or similar details as yourself.
    2. To process any payment or credit transactions and/or perform our Services.
    3. To execute our system administration and to report aggregate information to our merchants and advertisers. This relates to statistical data about our user's browsing actions and patterns, and does not specify any individual.
    4. To handle, process, and respond to any queries, requests, applications, complaints, or feedback from you.
    5. To carry out any reasonable business activities such as audits, risk management or business reporting
    6. To comply with any internal policies, applicable laws, regulations, or to assist with any law enforcement or investigations conducted by any governmental and/or regulatory authority.
    7. To enforce or defend our rights, contractual or otherwise, including investigations and participating in potential or actual litigation, arbitration, or other legal processes.
    8. To ensure that content from our Platforms is presented in the most effective manner for you and for your device.
    9. To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
    10. To carry out our obligations arising from any contracts entered into between you and us.
    11. To allow you to participate in interactive features of our service, when you choose to do so. and
    12. To notify you about changes to our Services.
  • Non-Exhaustive List: You consent to the processing of your personal data and it does not appear to be a purpose. However, we will inform you of such other purpose at the time of obtaining your consent, unless applicable law permits processing of the relevant data without your consent.
  • Third-party use: We may use your data to provide you with information about goods and services that may be of interest to you, or we may authorize selected third parties to use your data, and we or they may contact you about this by email, post or telephone.
  • Aggregate data: We may provide our business associates, partners or advertisers with aggregate information about our users. We may use such aggregate information to help advertisers reach the audiences they want to target.
  • Ongoing: Even if your use of the Services, our Platforms or any contractual relationship you have with us has ceased, terminated or in any way changed, we may continue to use your personal data for a reasonable period of time thereafter.
Disclosure & Transfer of Data
  • Instances of Disclosure: We may disclose or transfer your data within and outside Sri Lanka to the extent and for the purposes permitted by applicable laws and regulations.
  • Data Protection in Countries Outside Sri Lanka: Personal data we collect from you may be transferred to and stored in a destination outside Sri Lanka. By submitting your personal data to us, you consent to this transfer, storage or processing.
  • Storage of Personal Data: All information you provide to us is stored on our secure servers. Any payment transactions are encrypted using SSL technology.
  • Transmission of Information over the Internet: Please note that transmission of information over the Internet is not completely secure. Any transmission is at your own risk.
Your Rights
  • Request for Access: You have the right to request access to, update or correct your personal data held by us. Contact numbers: 011 26 29 497 / 072 27 29 497.
  • Withdrawal of Consent: You have the right to inform us of your withdrawal of consent by writing to info@w3sl.lk.
  • Links To Other Platforms: Our Platforms may contain links to other partner networks which have their own privacy policies.
Data Security
  • Retention of Personal Data: We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected.
  • Data Security: We will take reasonable steps to keep your personal information safe from loss or misuse.
  • Data Breach: In the event of a data breach, the Data Protection Officer will notify all affected parties as soon as practicable.
Cookies
  • Implementation of Cookies: We may implement "cookies" to help improve our Platforms and services.
  • What are cookies? Cookies are small files placed on your computer to help efficient website navigation and monitoring.
  • What do we use cookies for? Cookies allow us to recognize your device and track how and when you use the Platforms.
  • What are my choices? You can refuse cookies via your browser settings, but some functionalities might be limited.

W3 University College

Education is the passport to the future, because tomorrow belongs to those who prepare for it today. The ICT Learning Center offers a number of academic programs to help students of different ages build their knowledge of ICT.

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W3 Computers

W3 Computers is the best place to meet your computer needs and allows you to assemble computers for your needs at reasonable prices. Our company directly imports products from Korea, Australia, Indonesia, Taiwan and China.

Return Policy

This Return Policy is provided by W3 Solutions Lanka, including, where applicable, all of its subsidiaries, brands, related or associated companies/brands.

  • We accept returns within 7 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • If your product is damaged during delivery, defective, incorrect or incomplete, please submit a return request via Whatsapp or email.
  • For issues related to electronics after use or after the return policy period, please check if the product is covered under the seller warranty or brand warranty mentioned on your purchase bill.
Valid reasons to return an item
  • Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
  • Delivered product is incomplete (i.e. has missing items and/or accessories).
  • Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
  • Delivered product does not match product description or picture (i.e product not as advertised)
  • Delivered product does not fit. (i.e. size is unsuitable)
Conditions for Returns
  • Change of mind is not applicable for return and refund.
  • The product must be unused, unworn, unwashed and without any flaws.
  • The product must include the original tags, user manuals, warranty cards, invoice and accessories.
  • The product must be returned in the original and undamaged manufacturer's packaging/box. Do not put tape or stickers directly on the manufacturer's box.
  • Indicate the Order Number and Return Tracking Number on your return package.

Note: If your return request has been rejected, the item will be delivered back to you between 6-8 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given.

Exchanges

If you would like to exchange your item, please contact our customer support team within 3 days of receiving your order.

Non-Returnable Items
  • Gift cards, Downloadable software products, Personalized or custom-made items, Perishable goods, Physically Damaged or Defective Items, Warranty Expired Items (Minimum Warranty Period is 7 Days).
Return Shipping & Refunds

You will be responsible for paying shipping costs for returns unless due to our error. Approved refunds will be initiated to your original method of payment within 7 business days.

How to Make an Inquiry or Complaint

To make an enquiry or complaint about the collection and handling of your personal data, you can contact us through our email (info@w3sl.lk) or call us on the following phone numbers or visit us. We will work with you to resolve any complaint amicably.


Where to Find Us

Sanasa Building Complex,
Dewalapola Junction (GQ 11102),
Sri Lanka

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W3 Solutions Lanka

One Organization Can Change Your Future. Join With Us.

Where to Find Us

Sanasa Building Complex,
Dewalapola Junction (GQ 11102),
Sri Lanka

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Contact Us

Office Hotline
011 26 29 497
Office WhatsApp
072 28 29 497